سياسة الاستبدال والاسترجاع

At Al-Kaltham, we are committed to your complete satisfaction, and we strive to provide a distinguished and easy shopping experience from the beginning until after receiving the order. Therefore, we offer you the option to exchange or return according to the following conditions: First: Return conditions You can request a product return within (the number of days to be specified later) from the date of receiving the order. The product must be in its original condition, unused or unopened, with the original packaging and all accessories. Products that have been opened or used cannot be returned to ensure health safety. The customer bears the shipping costs if the reason for the return is not due to an error from the store (such as receiving the wrong or damaged product). Second: Exchange conditions The product can be exchanged for another product within (the number of days to be specified later) from the date of receipt. The product must be in its original condition and unused. If the exchange is due to an error from the store (such as shipping a different product or a product with a manufacturing defect), Al-Kaltham bears the full shipping costs. Third: Cases where exchange or return is not accepted Open or used cosmetic or fragrant products. Damage or loss of the original packaging. Discounted products within “Clearance” or “Special Discounts” offers, unless there is a manufacturing defect. At Al-Kaltham, your satisfaction is always our priority, and we are happy to serve you at any time.